Veterinarians

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Frequently Asked Questions for Veterinarians

What is the Veterinary Payment Program?

This program is for those veterinary practices that provide services in Northeast Ohio, which includes Cuyahoga, Lake, Geauga, Portage, Summit, Medina, and Lorain counties. If you need a program like this where you provide services, contact us.

Why should our veterinary clinic get involved?

You care about your animal patients. We care that you can provide services to pets no matter the financial capacity of your client. We established a way for low-income pet owners to acquire vouchers that they can use for payment at any participating veterinary clinic. We guarantee that when you are presented with a voucher provided by One Health Organization, that you will be paid.

What is a One Health Family?

We call people living with at least one pet a One Health Family. Our goal is for every One Health Family to choose a primary care veterinarian. We set up the One Health Family Member program so that the most vulnerable people in our community can afford once annual veterinary visits for their dogs or cats. Also, if a pet has a chronic condition, an urgent medical need, or experiences an emergency medical situation, that they at least have the option to afford the care needed to ease pain and suffering, and a way to afford basic services needed after the death of their pet.

Who else is involved?

Please join other participating veterinary clinics and accept vouchers from clients as payment. Read the information given below, and read more about the Veterinary Payment Program.

One Health Organization knows that sometimes veterinary staff member and clients need support from other healthcare professionals. See what Veterinary Social Workers can do to help.  We are connected to Social Workers who can help.

One Health Organization is aware of the vast amount of information available on the internet.  Our team has taken the time and evaluated a Library of online resources.  We trust this information and encourage you, our One Health Family Members, and members of our own family to use this as a resource.

Is there any cost to participate?

No. There is no cost for any veterinary clinic to participate.

How can you guarantee that veterinary practices will get paid?

No voucher is given to a One Health Family Member unless we have money to pay for the full value of each voucher issued.

Are veterinarians expected to give clients a discount?

No. You are not expected to give clients a discount. However, it would be appreciated if you could provide a discount to our low-income One Health Family Members to help them stretch their vouchers further.

How do veterinarians know that clients can afford services?

If a client states that they have vouchers, you can give them a quote before you start providing services so that there are no surprises. Some clients want whatever it takes to diagnose a problem or make that pet better, but they will need to take into consideration how much total money they have to spend.

Are low-income pet owners motivated to take care of their pet?

Yes. We know first hand that regardless of income, pet owners who talk to us want to provide the best care they can to take care of their pets. Sometimes their financial situation makes their choices difficult. Do they take care of their own needs (food, clothing, shelter, medications, etc.), or do they sacrifice what they have to take care of their pet? We know that some will share their food or even give their pets medication prescribed for themselves, such as to ease pain. As you know, this is not good for the pet or for their person.

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