Veterinary Care Voucher Cards:
Get Help With Vet Bills in Northeast Ohio


Frequently Asked Questions
UPDATED 7/3/2025: The online application is available for those who are invited to apply between mid-April and the end of December. The invitation is sent by email to the following groups of people, and in this order.
- Those receiving support since 1/1/2022 (i.e., within the previous three calendar years)
- Those who received support before 1/1/2022
- Those who never received support - see below to sign up to be on the notification list
If you cannot wait and need financial assistance immediately, here are other financial resources that may be able to help. For other assistance, check out our list of resources.
Voucher Cards can pay for most veterinary care goods and services that are medically and surgically recommended by a veterinarian. This only applies to vet care for dogs or cats.
Search through our list of Veterinary Partners that accept Voucher Cards (red pawprints; select "Accepts Vouchers" from the dropdown list) and confirm whether they are accepting Voucher Cards as payment.
$250 should cover veterinary care needs for one healthy dog or cat needing an annual wellness visit that requires a physical exam, some disease tests (e.g. heartworm test for dogs, FIV/FeLV test for cats, and fecal exams), and core vaccinations (annual shots for adult dogs and cats).
If you have puppies or kittens needing their first series of vaccinations, more than one pet (count only dogs or cats), or a sick pet, the vet bill(s) may be much higher than $250 in a one-year cycle.
Vouchers may NOT be used for the following items.
- Paying off old debt is NOT covered. You must make arrangements with your veterinary clinic to pay off your debt.
- Tail docking and ear cropping to meet breed standards are NOT covered.
- Goods and services that aren't medically or surgically necessary for your pet's health (or for your health benefit), such as microchipping, collars, leashes, toys, etc. are NOT covered.
- We do NOT cover other types of animals. The only animals we help are dogs and cats.
- We do NOT help stray animals or community cats. The only animals we help are dogs and cats living with you.
If you have needs that aren't met by our Voucher Card program, check out these other Northeast Ohio pet resources.
There are three basic requirements.
- A dog or cat must live with you.
- You must live in Cuyahoga, Geauga, Lake, Lorain, Medina, Portage, or Summit County, Ohio.
- You must have a household income at or below 200% of the current federal poverty guidelines. (See the table below)
You must provide a copy of any one of the documents listed below during the application process. No other documents will be accepted as proof of meeting financial income.
- Medicaid card
- EBT Card for the Supplemental Nutrition Assistance Program (SNAP)
- WIC card
- Benefits letter: Supplemental Security Income (SSI)
The Table below lists monthly household income based on the number of people living in your home and the 2024 poverty rates.
Total # of people in your household: | Your monthly household income must be no more than: |
1 | $2,510 |
2 | $3,407 |
3 | $4,303 |
4 | $5,200 |
5 | $6,097 |
6 | $6,993 |
7 | $7,890 |
8 | $8,787 |
You are an Active One Health Family Member if you received a Voucher Card this year.
We send each Active One Health Family Member an email with your membership information and links to the information below.
Voucher Cards are mailed to you. However, you may use the email to show a Veterinary Partner that you are an Active One Health Family Member with a valid Voucher Card number.
Below are links associated with member benefits.
- Benefits Guide
- List of Veterinary Partners accepting Voucher Cards as payment
- Requesting assistance for dental care - only available at Aurora Animal Care Center - or spay/neuter procedures to prevent the birth of unwanted puppies and kittens - only available at Streetsboro Veterinary Center or Aurora Animal Care Center - NOTE: restrictions apply.
Applications will be accepted from mid-April to the end of December.
You may apply when you're invited to apply by the email address we have on file for you.
We invite people to apply through email. We need a unique email address for each household applicant.
NO PAPER APPLICATIONS WILL BE ACCEPTED. NO EXCEPTIONS.
If you did not receive an email you expected to receive, these are the most common reasons with suggested solutions in italics.
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An email invitation was not sent to you - please be patient; we're still raising funds for this very popular program so we prioritize those we've recently served
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You do not have an email address - you will need to get an email address, which is available for free
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We do not have an email address on file for you- you will need to give us a valid email address that you can check on at least once a week
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The email was sent to your spam folder - you will need to check your spam folder
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Your email box was full - you will need to review old emails; delete emails with attachments you don't need first; empty your trash folder to free up space
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The email address we had on file was not valid - if your email recently changed, we need your new email address
- You unsubscribed from our email list - you can always resubscribe to our email lists; we have two email systems and you must not mark either of them as spam
Once your application is received, an email will be sent acknowledging that we received your application.
It can take ~1-2 weeks for you to receive a follow-up email about the status of your application, as follows.
- Approved: Your application was approved. The email will contain your Voucher Card number and other important information.
- Approved, but no spots are available: Your application was approved, but we do not currently have funds to give you a Voucher Card now. Once more spots are available, you will receive another email asking you to claim your Voucher Card. Please be patient. There's no need to contact the office. You will receive monthly email updates.
- Not approved: Your application was not approved. The email will contain information about why you application was not approved and what you can do to get approved.
No. We have email lists with specific content, as follows.
- Monthly Memo: We will send a monthly email to everyone on our email list with information.
- Invitations to apply: We will send a separate email to a group of people who are invited to apply, based on our priority list, up to once a month.
- Invitation to claim your Voucher Card: If you've been approved and have not received a Voucher Card yet, AND we have enough money to send you your Voucher Card, we will send you an email asking you to claim your Voucher Card or let us know your situation changed.
Despite our best efforts to raise money to provide a Voucher Card for everyone who asks for one, there are times when we cannot help you.
If you cannot wait and need financial assistance immediately, here are other financial resources that may be able to help.
Use the short form below to be notified by email when Veterinary Care Voucher Card slots are available to those new to the program.
ALL FIELDS ARE REQUIRED