About Processing Voucher Cards
From your client, all you need is their Voucher Card number, which can be found on their Voucher Card, as well as on their Membership Card.
Contact us at 216.920.3051 if they forgot to bring either of those cards with them at the time of their visit.
Call 508.452.7600 if you need technical support for Step # 1 or Step #2, or to check the balance on a Voucher Card.
Process Payment - Using a Computer
We recommend that Veterinary Partner Staff Members who help process payments bookmark this page or create a shortcut on their computer.
This process may be conducted on a smart device, but the experience differs.
How & When Veterinary Partners Get Paid
Veterinary Partners can be paid by check or by direct deposit within 5-10 business days. The quickest and most secure way to be paid is by direct deposit.
Contact us to request a visual guide to create a "My Aplos" account to see your transactions online and select payment preference.
Veterinary Partner Kit
We can supply any Veterinary Partner with the following postcards.
- Veterinary Staff User Guide with critical information "At A Glance" needed to process Voucher Card transactions at your location
- About the Pet Healthcare Program that you may share with your clients who self-identify as low-income clients
Contact us if you need more postcards, and specify which kind of postcard and how many, in increments of 4 cards.
Process the Voucher Card
There are three (3) steps and there are three options for Step #3.
Remember the balance for the next step.
Do not exceed the balance on the card. Print the receipt from Step #2 as a hard copy or save it as a PDF.
Step 3: Option #1 - FAX the Receipt and the Invoice
FAX the receipt and the client invoice to 216.455.0980
Step 3: Option #2 - Mail a hard copy of the Receipt & Invoice
Mail to: ATTN: VPP, 27600 Chagrin Blvd, Ste 400, Woodmere, OH 44122-4449
Step 3: Option #3 - Fill out the Online Form Below & Upload the Invoice & Receipt
You need to send us a copy of the invoice before payment can be finalized.